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Information A - Z

Arrival and Departure
Rooms and apartments are available from 2.00 p.m. on the day you arrive. Should you be arriving after 6.00 p.m., we would ask that you let us know, with a quick call or by e-mail. Please vacate your room by 10.00 a.m. on the day you are due to depart.

Deposit
When you are making a reservation, we ask for a deposit of 30% of the total price. We will send you confirmation upon receipt of payment.

Payment
You can settle your bill in CASH, using a DEBIT CARD (Maestro), VISA or MASTERCARD.

Bus
The bus stop (Galtür village square) for the free ski and hiking bus is just a 3 minute walk from our hotel.

Café Rasis/Hotel bar
Café Rasis and our hotel bar are open daily in the summer from 2.00 p.m., and in the winter daily from 3.00 p.m.

Breakfast
Our buffet breakfast can be enjoyed daily from 7.30 a.m. to 10.00 a.m.
When you book one of our apartments you may also book breakfast for a surcharge of:
€ 12.00 per adult/day
€ 9.00 for children aged between 8 and 14
€ 6.00 for children aged between 4 and 7

Pets
Pets are only permitted on request. Pets are not permitted in our ‘Ballunspitze’ rooms and in our ‘Fluchthorn’ apartments.

Children
Baby facilities (cot, high chair, bed barrier) are made available free of charge on request.

Discounts for children
Valid for a stay in an additional bed in their parents’ room (2 adults paying full price):
0 - 3 years old, free stay
4 - 7 years old, 50% discount
8 - 14 years old, 30% discount
15 - 17 years old, 10% discount
Discounts for children are not valid for apartment bookings.

Short stay
For stays of up to 3 nights there is a surcharge of € 5.00 per person/night on the room price.

Longer stays
There is a discount for stays of 3 weeks and over (21 nights).

Parking
Free car parking is available right at the hotel.

Price details
The prices quoted for rooms are per person/night, incl. Buffet breakfast.
The prices quoted for apartments are per unit/night, not including board, including final cleaning.
All prices excl. local taxes (€ 2.70 per person/night).

Smoker/Non-smoker
Our hotel is a non-smoking hotel. Smoking is permitted on balconies and in all outdoor areas. Non-compliance with this no-smoking rule will entitle us to charge a cleaning fee.

Travel cancellation insurance
To save money and hassle we recommend that you take out travel cancellation insurance (www.europaeische.at).
We provide a special service for you, where we can take care of your insurance cover for you – more information about this is provided with your booking confirmation.

Ski pass
Get your ski pass directly from us at Reception, without having to endure long queues.

Cancellations
Sometimes things turn out not how you might expect, and you have to cancel the holiday you have booked, or leave early.
Cancellation right as per § 18 Para. 1 Line. 10 FAGG is not applied; rather, provisions from Austrian Hotel Contract Conditions apply for bookings:
Up to 3 months before arrival cancellations can be effected free of charge. 3 months to 1 month before arrival will be charged 40 % of the package price. 1 month to 1 week before arrival, 70 % will be charged and cancellations made within the final week before you are due to arrive will be charged 90 % of the price. In the event of early departure, 100 % will be charged.
To avoid incurring any costs and a hassle we recommend that you take out travel cancellation insurance.
We provide a special service for you, where we can take care of your insurance cover for you – more information about this is provided with your booking confirmation.

Wellness area 
Our wellness area is open daily in winter from 4.00 p.m. to 7.30 p.m. In summer the wellness area is open on request. Bath towels are provided. A bathing robe and bathing slippers are also available from Reception for a fee.

Subject to errors in printing, typesetting and general errors.

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